Customer Service Administrative Job Description

October 3, 20110 Comments

Customer service administrative job profile and description

The job of a customer service administrator is very crucial and vital as the person has to perform a number of tasks. The duty and the responsibility not only include the customer service but also the administration. He or she has to work in the tight schedules as well as also be able to handle the various challenges of the roles together that are associated with this role. In some cases the person doing the job will effectively be organizing the lives of senior executives. They have to focus on the customer care requirements within the organization as it is the most important duty.

Customer service administrative duties and responsibilities

The duties and responsibilities that are associated with the customer service administrative role include the following:

  1. LOGGING COSTUMER  INQUIRES: A Customer service administrator first of all has to do the inquiries about the customer such as their likes or unlike and trend etc…
  2. FOLLOWING UP CUSTOMER COMPLAINTS: The person has to listen and try to know about the problems of customers and then should try to solve them.
  3. PREPARING RECORDS: He or she will have to prepare the records of customers and maintain some sort of records of customer feedback also which is needed.
  4. COORDINATION: The person has to work with a lot of people so it is necessary to maintain the coordination with the different administrative or front end departments.

Customer service administrative skills and specifications

The skills and specifications associated with the role of customer service administrative officers are:

  1. COMMUNICATION SKILLS: The candidate should have the strong ability of communication as the job needs it so must have the advanced communication skills.
  2. ABILITY OF WRITING: The candidate should have the ability to write the reports so will be able to write simple but effective reports and prepare the records also.
  3. TEAM WORKING SKILLS: The candidate should have the skills of team working as he or she will have to work with the departments and many more persons
  4. ORGANIZATIONAL SKILLS: The candidate should have the ability to organize everything so should have advanced organizational skills.

Customer service administrative education and qualification

There are no specific qualifications that are associated with the role of customer service administrative officer. Instead each organization will attempt to find the best fit in terms of the general skills levels. It might be useful if the applicant has the following qualifications:

  1. The candidate should have the all round education up to “O” level.
  2. The candidate should be very good at numeric and literacy and should be well qualified
  3. The candidate should have the computer qualifications and have the required computer knowledge.
  4. He or she should have the generalized administrative qualifications as it is the duty of administration.

Customer service administrative salary

  1. The salary for the role of customer service administrative officer is varied on different organizations and companies.
  2. However it is not thought to touch the highest echelons of the organizational structure.
  3. In the first instance the candidate could be earning about $20,000. However this could rise to $40,000 if you obtain experience.
  4. There are people that start off this role and end up on a managerial level where they supervise administrative services within the organization.
  5. There are a lot of possibilities of promotion and increment in the job also depends up on the experience.

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