Banking Services Job Description

August 3, 2013

Banking Services Job Profile and Description

A person working in the bank services department is considered as the front face of the bank. He has to interact with customers, either face-to-face or over the telephone and respond to their queries. He will also help resolve all the customer problems.

Banking Services Duties and Responsibilities

The following are some of the duties and responsibilities that a person working in the banking services department will have to carry out:

  • Handle transactions
  • Answer customer queries
  • Understand customer needs and offer them solutions, services or products based on those needs
  • Have thorough understanding of the bank’s products and services
  • Direct customers to relevant departments in the bank to help them resolve their problems and queries
  • Help customers understand the new products and services introduced by the bank
  • Do paperwork related to the customers and their requirements
  • Forward the necessary paperwork to relevant departments

Banking Services Skills and Specifications

A person working in the banking services department requires certain skills to be effective and efficient in his work. These skills include the following:

  • Have excellent communication and interpersonal skills
  • Have good telephone etiquette
  • Be computer savvy to be able to work with specific computer applications
  • Have a professional manner when dealing with customers
  • Should have thorough understanding on finance and the products and services that the bank offers
  • Should be friendly, approachable and understanding
  • Should be astute to understand what the customer is trying to ask
  • Should have the ability to handle money
  • Have good memory to remember details
  • Be patient
  • Should be good at convincing customers
  • Should be good in sales

Banking Services Education and Qualifications

To work in the banking services department, a person would require the following qualifications:

  • A high school degree or equivalent
  • A Bachelor’s degree in finance, accounting or economics is preferable
  • An MBA in finance is extremely advantageous, though not necessary
  • Get on-the-job training
  • Stay current with banking regulations
  • Be aware of the changes in the financial products and services

Banking Services Salary

Person working in the banking services department will make around $14.36 per hour, according to the Bureau of Labor Statistics. While it may not sound like a financially viable job, there is scope to climb up the hierarchal ladder and earn a lot more.

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