v INTRODUCTION: The call center is basically a place which often support for communication to marketing and services wing of a wide variety of consumer products. The job opportunity in the field has been growing suddenly very fast because of recent advances of technology. The person should be aware of the challenges, risks, and career growth before take up a job at the call center.
v JOB PROFILE: There are a wide range of job profiles which are available in call centers such as call center executive, CRM manager, team leader, cal center manager and many others.
v SKILLS AND ATTRIBUTES: The most important requirement in a person is the excellent communication skills. The other required quality is that the job seeker should be well versed in language that the consumer product is targeted at. An executive’s adaptability to technology is another consideration for the candidate.
The person should have the basic computer skills to retrieve and compare data and will help the executive to fix product issues in inbound calls. Outbound calls are usually for product marketing which usually tests the conversion skills of the call center executive.
v INTERPERSONAL SKILLS: The person desiring to do the job is expected to be very courteous telephone etiquette. A fine performance in this department would mean good customer feedback.
v RESPONSIBILITIES: He or she has other challenge to have the work capacity to different shift timings. Since there is difference in the time zone of target product consumers, it’s a very common phenomenon that individuals have to burn the mid night oil. But usually most call centers offers perks to compensate for the odd working hours and a plush office with ample security to take care of needs of the employees working in these offices.
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