Customer Service Assistant Director Job Description

November 14, 20110 Comments

Customer Service Assistant Director Job Profile and Description

A customer service assistant director has the responsibility to oversee the functions and activities of customer service department.  He or she is appointed in huge corporate organizations. He or she needs to issue the orders related to the administration. It will be needed to review the monthly growth reports of customer satisfaction index. He or she needs to hold the meetings with the board of directors. It will be the duty to take care of pending legal customer service issues which occur due to unsatisfactory services and misguidance of the departments.

Duties and Responsibilities

There are the following duties and responsibilities of a customer service assistant which have to be fulfilled:

  • The prime responsibility is to work on practical strategies and customer satisfaction policies to take out desired outcome and increasing the base.
  • It will be the duty to oversee all the functions of the staff properly.
  • He or she has to motivate subordinates and customer service managers to complete targets and close all pending complaints.
  • He has to encourage all customer service department employees to maintain proper follow up with updated customer contact sheet.
  • A customer service assistant director has the duty to hold weekly meetings with the employees to discuss problems encountered with customers.
  • He or she has to work with the board of directors to settle the serious customer issues by suggesting appropriate solution for the same.
  • It will be the duty to analyze the growth in customer satisfaction index timely.
  • He or she ahs to formulate new planning for the growth of the business..
  • He or she has to take care of department development.
  • It will be also the responsibility to effectively implement all the management approved policies and procedures.

Skills and Specifications

The required skills and specifications are as follows:

  • The person desiring to be a customer service assistant director must have excellent communication skills both verbally and written.
  • He or she should have exceptional interpersonal skills and should be tactful in dealing with the customers.
  • The person should have excellent management skills to do the job.
  • He or she should have the qualities of a good leader.
  • He or she should have the capabilities of working in stressful situations and with given deadlines.
  • The person needs to have the pleasing personality and impressive motivational skills to work with staff.

Education and Qualification

  • The person desiring to be a customer service assistant director must be a graduate in any stream.
  • The other requirement is being post graduate in management stream or should have an MBA degree.
  • It will be added as an advantage if the person has the past working experience in customer service field.

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