Customer Service Assistant Job Description

November 14, 20110 Comments

Customer Service Assistant Job Description and Profile

Customer Service Assistants are basically the one who has the responsibility to answer queries of customers. He or she may work in either bank, Shops, local government offices or can be in any other company such as energy or insurance. He or she needs to use the email, phone, or may be by face to face. The main responsibility is to be updated and upgraded with the latest information regarding all products, procedures, and services of the organization.

Duties and Responsibilities

There are a wide range of duties and responsibilities which a customer service assistant has to fulfill as follows:

  • A customer service assistant has to respond to the order inquiries and quires of customers or clients.
  • It will be the responsibility to respond to routine customer inquiries regarding products and services of the organization.
  • He or she needs to handle customer complaints and needs to resolve them as well.
  • He or she has to obtain and evaluate the relevant data to handle complaints and inquiries of the clients.
  • It will be the duty to ensure high level of customer service by following up with customers.
  • He or she has the duty to prepare the reports in time by collecting data of management, accounting department, and external partners.
  • It will be needed to do the basic jobs such as handling shipments of catalogues, marketing materials, and samples to potential customers.
  • He or she needs to utilize all the business opportunities by facilitating the collected competitive information.
  • He or she has to give the purchase orders in time so needs to prepare order acknowledgements and daily reports to appropriate personnel.
  • He or she needs to gather all required information about potential distributors and competitors to compile sales data.
  • It will be the responsibility to prepare and maintain database of customer contacts.

Skills and Specifications

There are the required skills and specifications which are needed in a person desiring to be a customer service assistant:

  • The person needs to have required interest in helping and working with customers.
  • He or she needs to be an excellent communicator and should have the skills both verbally and written.
  • The person should have team working skills and ability to work well in a team.
  • He or she should be very polite, friendly, tactful and well presented to do the job.
  • The person should be able to ameliorate customer service skills.
  • He or she should have typing skills and the ability to product knowledge.
  • The person needs to be very calm and patient towards the work.
  • He or she should have the ability to provide excellent customer service and the ability to handle customer complaints.

Education and Qualifications

  • The basic degree required is a general education or degree from an accredited institution.
  • It will be needed in a person to have required interest in customer service activities.

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