Customer Service Associate Receptionist Job Description

November 14, 20110 Comments

Customer Service Associate Receptionist Job Description and Profile

A Customer Service Associate Receptionist needs to represent the organization in a positive way. The main aim is to provide satisfactory customer service. He or she needs to maintain the coordination with the other departments. It will be needed to answer telephones, greeting visitors, and directing calls to the appropriate department. The primary responsibility of a customer service associate receptionist is to execute clerical support in competent manner in compliance with established procedures.

Duties and Responsibilities

There are the following duties and responsibilities which a customer service associate has to fulfill:

  • A customer service associate has to answer the telephone calls of the customers.
  • It will be needed to determine nature of incoming call and directing caller to appropriate department or individual.
  • It will be the duty to receive and follow the reception schedule or instructions as outlined in the organization.
  • He or she needs to direct the customers to the appropriate department with courtesy and positive manner.
  • He or she has to compile the information to the customers with established organization’s policies and procedures.
  • It will be the responsibility to issue and collect identification badges or tags as representative’s sign in or sign out.
  • He or she needs to operate the computer and mails such as receiving, sorting, and distributing mails as directed.
  • He or she has to offer the beverages to visitors or new hires waiting for administrative persons, as appropriate.
  • It will be needed to maintain the collaboration with the department directors in regular administrative matters such as, typing correspondence, reports etc.
  • It will be the duty to report to the information system of the organization of any suspected or known unauthorized attempts.
  • He or she needs to demonstrate the compassion and respect in every interaction.
  • The duty also includes updating the supervisor about any suspicious information or persons immediately.
  • He or she has to take actively part in the service training sessions and staff meetings, as directed.

Skills and Specifications

The required skills and specifications are as follows:

  • The person should have required knowledge of appropriate procedures and the standard measures.
  • He or she should be able to handle confidential information so should be very honest.
  • The other skills required are the strong organizational and communication skills to do the job.
  • He or se should be very polite, friendly, tactful and well presented in nature and towards the work as well.
  • He or she should have the ability to ameliorate customer service skills.
  • It will be needed in a person to be calm and patient in stressful conditions as well.

Education and Qualifications

  • The person needs to have a High school diploma or general education from an accredited institution.
  • He or she should have required interest in customer service activities.

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