Customer Service Coordinator Job Description

November 14, 20110 Comments

Customer Service Coordinator Job Description and Profile

Customer Service Coordinator is basically the one who needs to assist in developing the customer service standards, policies and procedures of the organization. The aim is to provide the high level customer service to the customers of the organization. He or she is basically an individual, who provides administrative support functions to the call center, account managers, and management.

Duties and Responsibilities

There are the following duties and responsibilities of a customer service coordinator:

  • A customer service coordinator has the main duty to interact with customers to answer inquires about products, accounts, and services.
  • He or she has to take the calls from customers or clients and dispatch the suitable customer service associate to address questions.
  • It will be the duty to resolve the quires of the customers of the organization’s products or services and its operation or maintenance.
  • He or she needs to use the mail or phone to answer the customers.
  • He or she needs to perform the basic jobs such as receiving and processing orders, providing information concerning changes, pricing in service, and shipping as well.
  • He or she needs to correct the errors and faults after the investigation and by following company and customer records.
  • He or she firstly ahs to determine the information and explaining available services.
  • He or she has to adjust the complaints concerning services or the products.
  • It will be the duty to resolve the matter related to the bills as well.
  • It will be the duty to provide efficient customer service so has to coordinate with the other appropriate departments.
  • The duty also includes referring complaints of service or product failure or errors to appropriate personnel for investigation.
  • He or she has to consult with the managers regarding the solutions, successes, and opportunities to the Manager of customer service.

Skills and Specifications

The required skills and specifications are as follows:

  • The person should have the calmness under pressure and strict conditions.
  • He or she should have the ability to maintain records in timely and accurate mode.
  • The other skills required are the good decision-making, communication, and IT skills.
  • He or she should be able to encourage and motivate people with responsible attitude.
  • The most important requirement is having some interest in helping and working with customers.
  • He or she needs to have sound practical judgment of priorities.
  • The person should have required knowledge about the Microsoft office suite.

Education and Qualifications

  • The person should have done a High school diploma or general education from an accredited institution.
  • The other requirement is having past working experience in customer service activities.

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