v INTRODUCTION: The sector of customer service has emerged now days since the number of products getting developed had increased a lot. The customer service sector’s purpose is to provide service to the customer. The customer service is offered either before the purchase is done or during the purchase or after the purchase is done. There are various designations in the sector where the criterion can fit into to carry out the process of offering the service smoothly.
v JOB OPPORTUNITIES: There are different roles in the sector with the other opportunities includes the role of a salesman and of a technical trouble shooter and many others as well. A technical troubleshooter is someone who solves the various issues involved with the product after the customer buys the product.
v REQUIREMENTS: There are a number of requirements for the job but the basic requirement is the good public dealing. A certain level of communication skill. The most important required skill is the knowledge in technical aspects on the concerned topic.
v The technical skills actually help to provide a satisfactory service to the customers as it help the worker in satisfying the customer-need quickly.
The communication skill in a worker helps in establishing good customer relationship which is important for the long running of business.