Customer Service Receptionist Job Description

November 14, 20110 Comments

Customer Service Receptionist Job Profile and Description

The designation of a customer service receptionist is generally found in every industry and organization and mostly done by a female. A customer service receptionist performs on front desk of customer service and basically the first link to the customers. Basically, a customer service receptionist is appointed to attend initial level accompanists. She has to do the telephonic conversation, e- mails or customer face to face interview.

Duties and Responsibilities

There are the following duties and responsibilities of a customer service receptionist:

  • The main duty is to attend the calls and to make calls to the customers when needed.
  • She will have the responsibility to maintain the track record of incoming and outgoing calls properly.
  • It will be the responsibility to submit the records to the concerned person.
  • A customer service receptionist has to greet the customers and has to take care of the comfort level properly who are making an appearance to organization.
  • She has to perform the clerical duties and also needs to take care of all clerical work including couriers, faxes and filling forms etc.
  • It will be the duty to keep the reception clear and maintain record shelves of internal communication held from front desk to other departments.
  • She has the duty to provide information to the people regarding official timings and other circular information.
  • She has to be very sure about the queries of customers or clients are taken due care of and given proper attention.

Skills and Specifications

The required skills and specifications are as follows:

  • The person should have required knowledge about the computer, internet and interfacing devices uses and aware about all the work.
  • She should have the ability to prepare records in black & white.
  • She needs to have the ability to maintain record shelves properly.
  • She should be able to communicate effectively over phone and e-mails with impressive communicational skills.
  • She should have good organizational skills to manage entire work properly.
  • It will be needed in her to have a good and pleasing personality.
  • A customer service receptionist should be ready to work for long hours when needed and should be very hard working.

Education and Qualifications

  • The person needs to be a graduate with good communication skills along with course or diploma in customer service.
  • It will be added as an advantage for the person having some past working experience in the field and with any management diploma.

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