Hotel General Manager Job Profile and Description
The hotel general manager is someone who works in a hotel. He or she works as a head of the department to coordinate and monitor the progress of business strategies in a large hotel. In medium hotels, the manager is responsible for day to day running of the hotel, including carrying out reception duties.
Duties and Responsibilities
The duties and responsibilities of a hotel general manager are as follows:
- The main duty is to manage budgets properly.
- He or she has to prepare financial plans to control expenditure.
- He or she is responsible for maintaining statistical and financial records.
- He or she has the duty to set and achieve sales and profit targets.
- The duty includes recruiting, training and monitoring staff.
- He or she has to plan work schedules for individuals and teams.
- He or she also needs to meet and greet customers
- It will be the duty to deal with customer complaints and comments and addressing problems and troubleshooting.
- He or she has to ensure that events and conferences run smoothly and properly.
- He or she ahs to supervise maintenance, supplies, renovations and furnishings.
- He or she has to deal with the contractors and suppliers and ensure that the security is effective.
- He or she has to inspect property and services to ensure the compliance with licensing laws, health and safety and other statutory regulations.
Skills and specifications
The required skills and specifications are as follows;
- The person must have a friendly personality to do the job.
- The others skills required are the excellent interpersonal and communication skills.
- He or she must be organized to do the job.
- He or she should be able to work well under pressure and may be independently or as part of a team.
- The person must have the ability to accurately record information.
- The most important thing is enjoying working with and helping people.
Education and qualifications
The person must have at least a bachelor’s degree in business, hotel, or hospitality management
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