Hotel Receptionist Job Profile and Description
A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. The duty includes checking in and out guests. He or she has to perform the administration tasks as well. He or she has the duty to offer valuable information regarding accommodation and services.
Duties and Responsibilities:
There are the following duties and responsibilities of a hotel receptionist:
- The main duty is to receive and register guests as they arrive.
- He or se has to control advance booking and reservations.
- He or she has to receive mails and direct them to the guests in the hotel.
- He or she has the duty to receive the payment for accommodation and allocate the rooms to the clients.
- The duty is to complete the guest bills properly.
- He or she has to do the storage of records and handle the requests of the clients as well such as providing extra beddings or offering a certain kind of food.
- He or she is responsible for safe keeping of client valuables.
Skills and Specifications
The required skills and specifications are as follows.
- He or she must have the ability to welcome guests and should have friendliness and a helpful attitude.
- The person must be able to use a computer and be familiar with various software.
- He or she must be organized and should be able to multitask.
- The person needs to have a smart outward appearance and cheerful attitude to do the job.
- The person must have the love for dealing with clients without being irritable.
- The person must have a professional demeanor at all times.
- The person must be able to handle tough and challenging situations calmly.
- The person must have the ability to work for long hours and at times over the weekends without much rest.
Education and Qualifications
The basic degree required is a high school diploma or equivalent qualifications to do the job.
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