Senior Field Technician Job Description

April 5, 20120 Comments

Senior Field Technician Job Profile and Description

Senior field technician is accountable for investigating and researching on the evolving technologies so as to deliver exceptional and highly improved technical services to the clients. He also plays a central role in supervising the work process of junior field technicians and suggesting new ways to deliver high technical performance on field duty. Moreover, he is expected to contribute his innovative knowledge for bringing solutions of the complicated technical problems. This, in turn, creates various opportunities for both the organization and the senior field technician to explore extensively.

Senior Field Technician Duties and Responsibilities

Senior field technician is expected to fulfill certain duties and responsibilities on the work front which are as follows:

  • Providing assistances and supervision on the work function performed by Technical consultants, junior field technician or help desk Technicians.
  • Expected to provide 3 Tier technical support
  • Designing of the technical architect at primary stage
  • For the technological environment of small business, they investigate and provide technically strong build solutions
  • Indentifying, investigating and solving the technical issues that the entire team would be facing
  • Overseeing and managing the monitoring tools for delivering better services
  • Performing a task of thorough remote diagnosis
  • Keen in providing excellent customer services by directly interacting with the clientele base.
  • They are expected to provide onsite client services as well, if required.
  • Responsible for noting down the complain calls of the client and revert back to them with fruitful solutions.

Senior Field Technician Skills and Specifications

Senior field technician is expected to possess the following skills and specifications in order to fulfill the duties with perfection.

  • Should have strong leadership skills and potential of managing large technical teams
  • Must have strong mentorship quality
  • Should have the ability to handle and make proper technical documentation as well as strong efficiency in learning new technical know-how.
  • Should essentially have the ability to interact with the clients effectively so as to serve them according to their need.
  • Good communication and interpersonal skills

Senior Field Technician Education and Qualifications:

To understand the job functionality, a senior field technician must possess certain education and qualifications:

  • A bachelor’s degree in Field of Technology is required
  • Professional course as field technician
  • Experience as a junior field technician is advantageous
  • License for implementing technical skills in practical is essential

Senior Field Technician Salary

The salary of a senior field technician ranges from $40,000 to $75,000. However, it differs with the technical field of functioning and organization with which they are associated to.

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