Maintenance Customer Service Coordinator Job Description

April 12, 20120 Comments

Maintenance Client Service Coordinator Job Profile and Description

The primary responsibility of a Maintenance Client Service Coordinator is to bridge the gap between the company and its clients. An entrant of this job profile is thoroughly trained and familiarized with organization policies and industry regulations before being inducted into the establishment. This position is of the utmost importance in any company for attaining client feedback and reaction on products and services.

Duties and Responsibilities

  • Interacting with clients and attending to their queries and enquires.
  • Solving client grievances and addressing other client issues.
  • Attending telephonic calls of clients.
  • Forwarding all issues to the maintenance department.
  • Making a report of client grievances, complaints and recommendations and reporting the same to the supervising manager.
  • Ensuring that the maintenance staff appropriately solves all client grievances.
  • Working in tandem with the organization policies and norms.
  • Effectively coordinating work processes with other internal departments of the company.
  • Attending industry and other product training activities.
  • Completing all tasks as delegated by the supervising authority.

Skills and Specifications

  • Must have excellent written and verbal communication skills.
  • Ability to interact effectively with clients.
  • Ability to efficiently coordinate work with other departments of the establishment.
  • Aptitude to effectively manage time and work in a team.

Education and Qualifications

  • High school degree, diploma or a GED equivalent qualification from an accredited institution.
  • Bachelor’s degree or an associate’s degree or diploma in client relations or any other related field of study, with 2–3 years of experience in the related field

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