Account Management Job Description

April 13, 20120 Comments

Account Management Job Profile and Description

The term “account management” refers to the management of the whole of the accounts division of an company. The account manager is responsible for all the account transactions of the company he is working for, as well as maintaining the accounts of the key clients of the company. Account managers are in demand in the field of sales, marketing, advertising, IT, insurance, etc.

Duties and Responsibilities

  • The account manager is responsible for overseeing the working of the accounts division.
  • He has to find out those clients whose accounts in the company are shrinking and reach out and retain them.
  • He has to develop and further create relationships with the key clients of the company.
  • He has to provide client feedback of the key clients of the company to the Marketing and Sales divisions.
  • He has to ensure that the specific needs of key clients are met.
  • He has to conduct reviews of client feedback in order to find out usage trends and service needs.
  • He has to handle the credit and billing disputes of the key clients.
  • He may have to handle direct calls from key clients of the company or calls that come through the Client Service division.
  • He is also responsible for conducting follow-up on the client’s needs.

Skills and Specifications

  • The account manager has to have strong interpersonal skills as he will be handling the key clients of the company.
  • He should be equipped with great teamwork capability.
  • He has to possess the coordination skills required to handle the different divisions of the company.
  • He should have a resourceful and problem-solving mind.

Education and Qualifications

Persons who want to become an account manager should have a Bachelor’s degree preferably in commerce field. He must also have a post graduate degree or should be an MBA in finance or related fields. Training in handling important clients is an added advantage.

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