Front Office Job Description

May 14, 20120 Comments

Front Office Job Description

The Front Office is the first section of an organization where visitors come and ask for information, so this is a very responsible job – it can make or break the image of a company. It involves greeting visitors, answering their queries and directing them to the concerned departments. They work as the main liaison point for the various departments within the organization.

 

Duties and Responsibilities –

  • Getting the visitors in a courteous way, and answering their queries
  • Answering phone calls and forwarding to the concerned people
  • Receiving mail, and forwarding them to the concerned people
  • Coordinating the communication between staff of various divisions.
  • Mailing characters and other information
  • Recording problems, inquiries and providing appropriate solutions and assistance for the same.
  • Arranging travel and housing preparations for the workers and visitors
  • Maintaining the information of entrance and leave details.
  • Managing the customers who visit and providing them services required
  • Coordinating the sessions and appointment time of the customers with the management and other workers of the company.
  • Providing things to look for with excellent fulfillment.

Skills and Specifications

  • Must have satisfying and enchanting individuality.
  • Strong interaction, significantly dental and display abilities are required.
  • Good quantitative and skills knowledge.
  • Proficiency in using computer systems and telephone.
  • Must have client support regards and control abilities.
  • Must be pro-active in approach.

Education and Qualifications –

  • A Bachelor’s degree in any subject
  • Relevant work experience and training in front office administration is desirable

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