Automotive Service Writer Job Description

July 18, 20120 Comments

Automotive Service Writer Job Profile and Description

The profile of Automotive Service Writer is found in the automotive service centers. They work under a supervisor complying with all the business procedure standards of the company.

Duties and Responsibilities

  • Attending customers at the service station and, handling their requirements and complaints about the vehicles.
  • Providing solutions, services, and suggestions to customers regarding their vehicle complaints.
  • Attending telephonic enquires
  • Coordinating various business operations along with other departments
  • Estimating the repair cost and the approximate time for vehicle repair
  • Following the operating procedure standards of the company.
  • Handling queries regarding company procedures, warranty procedures and regulations for vehicle repairs etc.
  • Completing all tasks given by the manager.

Skills and Specifications

  • Excellent written and oral communication skills
  • Be able to manage time and complete all assigned tasks.
  • Basic technical understanding of all procedures
  • Work in coordination with other employees

Education and Qualifications

  • A Bachelor’s degree or diploma in management, engineering, public relations or any other related field
  • Post Graduate degree or a diploma in engineering, public relations or any other related field with 2 – 3 years experience as an Automotive Service Writer.

 Download Automotive Service Writer Job Description in Word Format

Filed in: Technician Job Description
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