Service Desk Technician Job Description

July 28, 20120 Comments

Service desk technician job description and profile

The Service Desk Technician’s profile requires using the computer technology to provide extensive customer assistance alongside resolving technological problems in the organization. They also manage applications and hardware related issues in the company.

Service desk technician duties and responsibilities

  • Answering customers  calls and solving problems
  • Making sure that the information and connections (ICT) in the business is performing easily
  • To answer as many calls as possible
  • Making sure  that the customers are completely satisfied
  • Forwarding calls to other departments when needed
  • Be familiar with all the developments, attributes and qualities of the firm so that the consumer inquiries can be swiftly fixed
  • Setting up a technique that deals adequately with the ICT channels
  • Keeping track of the number of calls attended and preparing a report on the results
  • Install and maintain new programs to improve customer service

Service desk technician skills and specifications

  • Excellent oral and written communication skills
  • Good knowledge of ICT concepts and their applications
  • Good knowledge about customer service ethics
  • Good knowledge about hardware and software applications
  • Good knowledge about the operating systems
  • Updating your own knowledge about the technological developments in the ICT and customer care developments

Service desk technician education and qualifications

  • A bachelor’s degree in computer science or information technology
  • A certification like MCSE helps for future prospects

Service desk technician salary

The average salary of a Service Desk Technician is $45,000 per year.

 Download Service Desk Technician Job Description in Word Format

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