Telecom Billing Analyst Job Description

August 4, 20120 Comments

Telecom billing analyst Job Profile and Description

A telecom billing analyst is responsible for analysis and investigation of usage charges, download logs of the users and also offers technical advice related to the job. He works with clients and identifies functional requirements and subsequently designs the client’s billing solution. A telecom analyst shares similar job profiles to that a telecom specialist, network analyst, IT security person, technical support executive, or that of field service technician.

Duties and Responsibilities

  • A telecom billing analyst compiles the telecom services inventory
  • He is in charge of new accounts assigned
  • He inspects the telecom usage charges by looking at invoices and inputs of client service representatives
  • He has to identify billing errors and works together with people from other divisions like the IT division, telecom, networking system, finance etc
  • He also be asked to investigate and offer advice to employees in other divisions
  • In the absence of regular technicians, the telecom analyst may have to handle minor technical issues
  • He should make in depth data validation checks

Skills and Specifications

  • A telecom billing analyst should be knowledgeable about the technicalities of the job
  • He ought to pay attention to minute details and give suggestions accordingly
  • He ought to be good with numbers and have good math skills
  • He should be able to work accurately under stressful situations
  • He ought to be a team player and coordinate with people from different divisions
  • He ought to be cordial towards clients and take into account their problems and give advice accordingly

Education and Qualifications

A person interested in this field can go for a bachelor’s degree in engineering or preferably in a field related to telecommunications or a relevant certification. Work experience in information technology or any telecom organization in a similar role is also preferred.

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