Telecoms Customer Relationship Management Job Description

August 13, 20120 Comments

Telecoms Customer Relationship Management Trainee Job Profile and Description

Becoming a management trainee under the Client Relationships Team of a telecommunications organization requires you to accompany the Client Relationship account manager to every corporate client call and get a feel of how to pacify irate clients. Being client-focused in a highly competitive telecoms industry often requires herculean client relations efforts not just to prevent your clients from jumping ship but continue patronizing products. It’s more of a social art than a science that the trainee can only learn in the field, not in any classroom.

Telecoms Customer Relationship Management Trainee Duties and Responsibilities

  • Provide clerical support to the team of client relations agents tasked to handle various corporate clients in their assigned sales area.
  • Perform client support task as may be directed by the client relationship officer or manager.
  • Liaise with telecoms operations to relay client bandwidth requirements
  • Liaise with tariff management to relay client needs for adjusting tariffs.
  • Assist in the preparation of periodic performance report on client retention programs and campaigns.

Telecoms Customer Relationship Management Trainee Skills and Specifications

  • Should have outstanding interpersonal and social skills to deal with difficult clients
  • A few years of experience in client relations in other service companies can be an assets
  • Outstanding communication skills in English and Spanish
  • Above average management and organizing skills for leading a team in maintaining high profile market presence with clients.

Telecoms Customer Relationship Management Trainee Education and Qualifications

  • A college Bachelor of Science degree in Commerce, Business Management, Public Relations, Psychology, Advertising or equivalent course that deal with human behavior in business is an advantage to the profession.
  • A few years experience in a sales or client relationship work gives an edge.

Telecoms Customer Relationship Management Trainee Salary

Management trainees command a variety of salary levels depending on the kind of industry and department within an organization where you work. The average salary is about $44,000 per annum. Trainees in client relationships often follow the average salary.

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