Travel Cruise Hospitality Director Job Description

September 24, 20120 Comments

Travel Cruise Hospitality Director Job Profile and Description

Getting the most of a weekend or week-long holiday cruise to Caribbean or to the Mediterranean is made easy by the Cruise Hospitality Director on board the cruise liner. Anyone familiar with the TV series The Love Boat will recognize the job as that of Cruise Director Julie McCoy played by Lauren Tewes. The job is all about keeping the passengers busy and happy while on board, from enjoying the leisure and sporting facilities, savoring the cookery delights of its restaurants, organizing shows, ballroom dancing and competitions.

Travel Cruise Hospitality Director Duties and Responsibilities

  • Plan, design and oversee the execution of cruise events, shows, dinners, games and other onboard activities
  • Supervise and Oversee customer relations managers and assistants, chefs, performers, gym instructors, chambermaids and waiters to do their jobs
  • Socialize with passengers and engage with pleasant banter, answering several questions and addressing concerns or criticism
  • Regularly meet with ship crew and navigation personnel to ensure cruise activities are supported as planned
  • Assess the affectivity of hospitality programs through surveys prior to passenger disembarkation.

Travel Cruise Hospitality Director Skills and Specifications

  • Should be self-motivated, enthusiastic and exhibit a strong commitment to a high standard of customer service.
  • Should exhibit strong leadership abilities
  • Should have outstanding time management and organizational skills
  • Should pass pre-employment drug test
  • Has computer proficiency in Microsoft Outlook, Word and Excel -Ability to live and work on board
  • Has outstanding verbal and written communication skills in English
  • Verbal proficiency in a 3rd major language

Travel Cruise Hospitality Director Education and Qualifications

  • A college degree in Hospitality Management, Travel and Tourism or equivalent such as hotel and restaurant management is imperative
  • An MBA gives the candidate an advantage as this is a high management position.

Travel Cruise Hospitality Director Salary

Directors supervise managers and often command an average salary of $99,000 with many earning between $88,000 and $120,000 annually, depending on the cruise lines and state where they operate.

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