Travel Hotel Concierge Job Description

September 25, 20120 Comments

Travel Hotel Concierge Job Profile and Description

The point person of most upscale hotel service is the Concierge who escorts hotel guests into the various services available in the hotel, direct porters and bellhops in assisting hotel patrons with their luggage to and from their rooms and generally resolve any issue or concern about the hotel service. They are tasked to take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Travel Hotel Concierge Duties and Responsibilities

  • Make reservations for dining at the hotel restaurants or sponsored events and obtain tickets for them
  • Provide tourist information about local landmarks, shopping, dining, nightlife, and sporting / leisure destinations.
  • Make arrangements for sightseeing and eco-tours at the famous tourists spots.
  • Receive, store, and deliver luggage and mail.
  • Pick up and deliver items, or run errands for guests.
  • Arrange for interpreters or translators for hotel patrons as required
  • Plan and coordinate special occasions, parties, and meetings which may require booking celebrities and musicians

Travel Hotel Concierge Skills and Specifications

  • Should always be well-groomed, client-oriented, with a pleasing personality, a cheerful, polite and courteous disposition
  • Should have sufficient familiarity with geographies, nationalities, travel agencies, airlines and other travel related information
  • Should have excellent verbal and written communication skills in English
  • Can manage own time with little or no supervision

Travel Hotel Concierge Education and Qualifications

  • A high school diploma is necessary.
  • 2-3 years of experience in a similar concierge or receptionist function gives an edge.

Travel Hotel Concierge Hotel Concierge Salary

The average salary for a Hotel Concierge is around $15 per hour or $29,000 per annum excluding tips. The variance from lowest to highest is wide depending on the hotel location, market patronage and its rating from single to 5-star luxury and whether it’s an airport hotel or a resort hotel.

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