KPO Job Description

October 15, 20116 Comments

KPO Job Description and Profile

KPO professionals basically work for the companies, which receive the knowledge based projects or work from various other companies. It is knowledge outsourcing of intensive business processes, which require specialized domain proficiency and it involves processes like research, valuation, investment researches, insurance and legal claim, patent filing etc…the other responsibilities are viewing the overall performance of staff as well as planning a better training for them.

Duties and Responsibilities

There are a number of duties and responsibilities which have to be fulfilled by a KPO and they are as follows:

  • The person has to monitor the random calls daily for the reduction of number of mistakes or errors and for better performance as well.
  • He or she has to carry out many professional services, like legal services, business research, management consulting and financial analysis.
  • He or she needs to handle all the complex customer queries, complaints, issues and questions calmly.
  • It will be the responsibility to improve the quality, escalating sales, efficiency, and high speed.
  • It will be needed to inspire and motivate the staff by providing the bonus, rewarding schemes, etc…
  • He or she has the responsibility to maintain the coordination with supervisors, team leaders, people in charge, and other individuals to collect information.
  • He or she has to oversee the performances of the employees perfectly so has to make an examination of the performance statistically.
  • The duty includes managing the daily tasks and work of the KPO perfectly.

Skills and Specifications

There are a number of skills and specifications which are needed in a candidate to do the job of a KPO and they are as follows:

  • The person needs to be an excellent communicator and should have skills both verbal and written with the basic computer knowledge.
  • He or she needs to have ability to adapt to perpetual changes in KPO sector.
  • He or she should be very patient and motivated towards the work.
  • He or she should be very clear about the concepts of the business and have very clear understanding of technical skills.
  • He or she should possess the knowledge regarding the current market setting and trends.

Education and Qualifications

  • The basic degree required is a high school diploma from an accredited institution.
  • The other required degree is a Bachelor’s degree in science, engineering, or commerce, or any related field from an accredited institution.
  • The person should have done diploma in Management from certified college.

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Comments (6)

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  1. sumit bhagat says:

    i am a BCA graduate and from around 2 years m working in back office so can i try for KPO

  2. Saikat Dey says:

    Hi this is Saikat out here, I am a professional guy from kolkata appointed at North kolkata in customer service queue at VODAFONE ESSAR PVT LTD. Accordingly persuing my graduation from Sikkim Manipal University out here in kolkata at correspondence mode.

    So is this possible to go for kpo industry as per the said industry norms?

  3. Dixit Amit says:


    Greetings for the day…..

    Pl find my profile for your ready reference, request you to Pl go through & if you have any relevant opening which suits my profile.

    I have 10 years of experience in customer service, have handled different profiles. Like Training & Development / Quality / Recruitment & operations.

    I have strong hold in operations, currently working as Operation head managing 2 centres with team size of 300.

    Pl let me know if you have any good opportunity to enhance my carrier.

    Thanks & Regards
    Amit Dixit

    08087173902 / 9730092782

  4. shabbir says:

    i am commerce graduate i need a kpo job do u have some favore for me please replay any of ur suggetions

  5. Yogesh says:

    Hi Sir,
    This is Yogesh I did my mba i am looking for kpo jobs can i get the good opportunities in kpo . i look for ward to get your immediate reply.

  6. vivek kumar chaubey says:

    Hi sir I am vivek kumar chaubey.I have done BBA and pursuig M.B.A(marketing and finance).I want to BPO job.Can i get good opportunity in BPO.please reply your any suggections. Thanks

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