Customer Service Supervisor Job Description

November 14, 20110 Comments

Customer Service Supervisor Job Description and Profile

The job of a Customer Service Supervisor is very challenging and responsible job. The job entails providing satisfactory service to the customers. The aim is to achieve the craved target and aggrandizing productivity of the organization. The skills required are the comprehensive understanding of the very basic customer service skills with the creative approach and active experience. The other duties are planning, organizing, and directing associates to deliver excellent and high-standard customer service support to the organization’s customers and the clients.

Duties and responsibilities

The duties and responsibilities which are expected to be fulfilled by a customer service supervisor are as follows:

  • A customer service representative has the duty to energize and motivate the teams.
  • It will be needed to give positive support of assessable, favorable, and speedy customer service standards.
  • It will be also the responsibility to provide feedback and follow up on the performance of tasks to customer service support associates.
  • It will be the responsibility to elevate all personnel performance related issues to the Manager of customer service immediately when needed.
  • The supervisor needs to educate the team to drive sales through using suggestive selling skills and promotions.
  • He or she needs to perform the promotional activities such as executing store contests and creating incentives to encourage associates.
  • He or she has to work for the searching of applicable candidates by screening associate level applied candidates and conducting interviews for the applied post.
  • There are many other basic jobs to fulfill such as completing new hires paperwork and providing functional and orientation training for all potential customer service associates.
  • He or she needs to oversee and execute all down time and emergency operating procedures and processes as appropriate.
  • It will be the duty to ensuring compliance with the organization’s policies and procedures and the given deadlines.
  • It will be needed to maintain the collaboration with the managers on the matter of solutions, successes, and opportunities to the Manager of customer service.
  • The major responsibility is to train the candidates on the customer service skills as well as loss prevention policies.

Skills and Specifications

The required skills and specifications for the post are as follows:

  • The person needs to have the required ability to encourage and motivate people with responsible attitude towards their work.
  • He or she should have excellent interpersonal skills to build solid relationships with professionals at all levels and maintain them as well.
  • The person should be able to plan and prioritize work properly
  • He or she should be bale to prepare records and be calm under pressure.
  • The other required skills are the good decision-making, communication, and IT skills.

Education and Qualifications

  • The person needs to have a general degree or associate’s degree from an accredited institution.
  • The other requirement is having some past working experience in customer service activities or any other related domain.

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