Airline Customer Service Job Description
Airline Customer Service Job Description
Airline Customer Service Job Description/Profile
The role of an Airline Customer Service Agent is to help passengers check in at the airport and assist them during the ticketing & reservation process.
An airline customer service agent is the first contact person from the airline’s side that meets & greets passengers at the airport. It is responsibility of the agent to ensure that the passengers find the whole check-in process comfortable – passenger identity registration, baggage registration & seating registration etc.
An agent should represent their airline in a professional manner. The agent serves the passengers with great patience to ensure that they are psychologically prepared for air travel.
Duties and Responsibilities –
- Welcoming and assisting passengers in a professional, yet friendly and polite manner
- Assisting passengers complete the airport check-in process.
- Assisting passengers make changes in their journey schedule, if they want
- Accompanying the passengers to the air-plane
- Answering passengers’ queries about the flight schedules, arrival & departures and fares etc.
- Helping passengers with special needs, i.e. providing wheelchair etc.
Skills and Specifications –
- Excellent communication skills
- Knowledge of multiple languages is a plus
- Friendly and cheerful personality
- Should know basic computers
- Outstanding customer service skills
- High energy levels as this job profile demands extensive standing
Educational Qualification –
- High School Diploma/GDE level education
- Some airlines may prefer candidates with college education in customer service
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