Cabin Crew Job description

March 21, 20120 Comments

Cabin Crew Job description

Cabin crew staff consists of both males & females. A cabin crew member is highly trained in customer service and is always ready to deal with security and emergency situations onboard.

As a member of ‘Cabin Crew’, a person plays an important role making the airline passengers feel comfortable for safe and pleasant flight. A cabin crew member assists both pilot & the passengers have a safe air-journey. As a cabin crew member, you may have some free time to rest and discover the destination your flights lands on, depending on your airline flight schedule.

Duties and Responsibilities –

Duties before a flight:

Greeting passengers and directing them to the plane
Giving a brief about the flight and schedules
Checking the supplies
Checking the emergency & general equipments onboard and getting them fixed, if faulty
Ensuring that the passengers’ hand luggage is stored securely

Duties during a flight:

Making sure that the passengers are relaxed
Answering passengers’ queries and serving them foods & drinks
Making announcements
Giving first aid to passengers, if required
Assisting passengers follow the safety procedures for a safe air-journey

Duties at the end of a flight:

Assisting passengers get out of the plane with their hand luggage
Filling & maintaining the logs for food and drink orders by passengers & duty-free sales.

Duty hours – The duty hours depend on your flight time & schedules.

Skills and Specifications –

  • Be diplomatic and confident, particularly in an emergency
  • Have good communication skills
  • Be always alert and calm under pressure and emergencies
  • Be friendly and have a smile on face
  • Be self motivated
  • Be very patient and open-minded

Educational Qualification –

  • High school diploma,
  • A certificate course in ‘Cabin Crew’/Hospitality Management is an added advantage

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