Customer Relations Director Job Description

May 16, 20120 Comments

Customer Relations Director Job Profile and Description

The Customer Relations Director has to lead a team of post sales complaints managers, loyalty program executives, record administration officers, and in-course of action and post-sales customer relations organizers and officers. The goal is to promote customer loyalty and increasing business.

Customer Relations Director Duties and Responsibilities –

• Oversee the work of a group of client protestations, record executives, and officers to ensure they obey departmental strategies and guidelines for better client relations

• Collaborate with business investigations to ensure any business sector reviews blanket the vital client connections and unit dedication exhibition of the group’s item portfolio

• Design, advance and execute client win-back projects, reaction polls and following deals showcase inclination.

• Conduct client relations workshops for advertising and bargains executives and staff as well as 3rd party or outsourced merchants.

• Conduct last screening talks with for seekers to the section.

• Approve all labor development to and from the branch


Customer Relations Director Skills and Specifications –

• Must have real concern for customers satisfaction

• Must have astounding managerial and administration aptitudes

• Can work regardless of work changes and, can put in extended periods under utmost pressure

• Must have astounding verbal and composed correspondence and interpersonal dexterities

Customer Relations Director Education and Qualifications –

  • A college degree in industrial psychology or business degrees with a master’s degree in business administration is required for this position
  • Should have 12-15 years of work experience in marketing with the last 6 years in the customer relationship function.

Customer Relations Director Salary –

The average annual salary of a Customer Relations Director ranges from $67,000 to $100,000.


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