Front Office Job Description

Front Office Job Description

The Front Office is the first section of an organization where visitors come and ask for information, so this is a very responsible job – it can make or break the image of a company. It involves greeting visitors, answering their queries and directing them to the concerned departments. They work as the main liaison point for the various departments within the organization.

Duties and Responsibilities –

• Getting the visitors in a courteous way, and answering their queries
• Answering phone calls and forwarding to the concerned people
• Receiving mail, and forwarding them to the concerned people
• Coordinating the communication between staff of various divisions.
• Mailing characters and other information
• Recording problems, inquiries and providing appropriate solutions and assistance for the same.
• Arranging travel and housing preparations for the workers and visitors
• Maintaining the information of entrance and leave details.
• Managing the customers who visit and providing them services required
• Coordinating the sessions and appointment time of the customers with the management and other workers of the company.
• Providing things to look for with excellent fulfillment.

Skills and Specifications –

• Must have satisfying and enchanting individuality.
• Strong interaction, significantly dental and display abilities are required.
• Good quantitative and skills knowledge.
• Proficiency in using computer systems and telephone.
• Must have client support regards and control abilities.
• Must be pro-active in approach.

Education and Qualifications –

• A Bachelor’s degree in any subject
• Relevant work experience and training in front office administration is desirable

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Tagged with: Front Office Skills • Job Description