Retail Customer Service Job Description

June 5, 20120 Comments

Retail Buyer Service Job Profile and Description

A Retail Buyer Service job requires a great deal of expertise and flair of interacting with buyers. This job is of utmost importance form the organization’s point of view as a candidate of this profile is typically responsible for developing relationship with buyers and bridging the gap between them and the establishment. A person in this position typically reports to the retail manager or store supervisor.

Duties and Responsibilities

  • Interacting with store buyers and taking their feedback on the goods and services provided by the store.
  • Registering consumer complaints and addressing all queries effectively and promptly.
  • Forwarding all suggestions, complaints and other feedback to the retail manager.
  • Upholding the objective of the organization and building the brand image.
  • Assisting in making marketing plans and conceptualizing store events.
  • Keeping a track of all products, sale trends and market trends to be able to interact with buyers better.
  • Completing all tasks delegated by the supervising manager.
  • Meeting all assigned targets.
  • Assisting the sales team and other departments by providing them relevant buyer feedbacks.

Skills and Specifications

  • Must possess good written as well as verbal communication skills.
  • Must be a good team worker and have the ability of synchronizing work functions with co-workers.
  • Good interpersonal skills for interacting with buyers.

Education and Qualifications

  • High School degree, diploma or a GED equivalent from an accredited institution is basic.
  • Bachelor’s degree or a diploma in retailing, sales or other related field of study with 3 – 5 years experience in the retail industry is preferred.

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