Retail Supervisor Job Description

June 6, 20120 Comments

Retail supervisor job description and profile

The job of a retail supervisor is to manage the staff and merchandise of the store. He also deals with customers and sorts the problems if any. He reports the performance and functioning of the store to the retail manager. Retail supervisors are of two kinds – those who supervise the front-end operations and those who supervise the backend operations of the store.

Retail supervisor duties and responsibilities

The duties and responsibilities of a retail supervisor are:

  • Ensuring that the store looks attractive by deciding the arrangement of merchandise in the store
  • Supervise the functioning of the staff
  • Responding to customer queries and helping them with purchase
  • Training new staff and managing the work schedules of the staff
  • Being aware of daily sales targets and ensuring that the targets are met
  • Supervising the stocking of goods
  • Ensuring that the merchandise is replenished regularly and the store is never out of stock
  • Checking the financial transactions of the store
  • Handling customer complaints and ensuring that the customers are satisfied with the store
  • Collecting feedback from customers and suggesting changes accordingly
  • Ensuring that the store policies are upheld

Retail supervisor skills and specifications

The skills and specifications of a retail supervisor are:

  • Outstanding communication and management capabilities
  • A good sense of details and visual appeal in order to arrange the merchandise alluringly
  • Outstanding observation and analytical abilities
  • Ability to make the staff work as a team by portraying good leadership qualities
  • Outstanding presence of mind and ability to make quick decision
  • Ability to handle stress
  • Outstanding troubleshooting capabilities

Retail supervisor education and qualification

The education and qualification required for a job of a retail supervisor are:

  • A high school diploma is sufficient in many stores is basic
  • High end stores require a diploma in sales and marketing, communications and management is preferreds

Retail supervisor salary

Depending on the place of work, education and experience, the salary of a retail supervisor varies between $35,000 and $55,000 annually.

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