Security Dispatcher Job Description

June 25, 20120 Comments

Security Dispatcher Job Profile and Description

A security dispatcher has the responsibility of dispatching work crews, equipment and workers related to the security of a company.

Duties and Responsibilities

  • The security dispatcher has to dispatch and schedule workers to certain locations depending on the requests of the customers of the company or needs of the company itself.
  • He has to record and maintain files on expenses being incurred, services being performed, inventory, charges, customer requests and other dispatch information.
  • He is responsible for all the communications that are taking place within the purview of his official work assignment.
  • He has to prepare daily run and work schedules.
  • He has to monitor employees working under him as well as equipment locations.
  • He has to advise the employees working under him regarding traffic problems such as weather conditions, construction sites, accidents and other hazards.

Skills and Specifications

  • A security dispatcher needs to possess the ability to communicate effectively in a professional manner.
  • He must be an active listener of transmissions of various types of communication messages.
  • He must have the decision – making and judgment – making skills necessary to guide the employees under him.
  • He must possess the ability of managing time effectively.
  • Speech clarity, information – ordering skills, reading comprehension and problem – sensitivity skills are also a must to be successful in this profession.
  • He must be conversant with computer software and know how to enter access and retrieve data.
  • He must possess a desire to provide customer satisfaction.
  • He must be willing to work for long hours. Also, he will spend the majority part of his work day watching security cameras.

Education and Qualifications

Persons who want to become a security dispatcher must have a minimum of a high school diploma. Work experience or knowledge about the operations of work of a security dispatcher gives an added advantage in this profession.

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