Help Desk Technician Job Description

July 24, 20120 Comments

Help desk technician job description and profile

A help desk technician’s job involves using computer applications for solving technical problems of customers and providing excellent service to them. It includes answering phone calls, responding to online live chat and finding out new software applications for improving the customer service of the organization.

Help desk technician job duties and responsibilities

  • Making sure that the network connectivity, software applications and hardware of the company are working
  • Respond to calls and solve customers’ problems
  • General maintenance of the computer hardware
  • Recognizing software that can streamline work and installing them
  • Solving computer software and hardware related problems of the company
  • Create instruction courses and digitize programs to allow subscribers to access them via the internet
  • Making sure the safeness and safety of the computer system techniques by putting up anti-virus software application as well as improving them frequently
  • Interact with the clients straight to address their problems

Help desk technician skills and specifications

  • Impressive contacts abilities considering that a sizable part of the task includes communication with clients
  • Creating training guides and answering emails
  • Understanding of the hardware as well as program applications
  • Understanding of internet devices and applications
  • Understanding of different operating systems – Windows and Linux

Help desk technician education and qualification

  • A bachelor’s degree in computer science
  • Certification courses like MCSC and MCDST along with bachelor’s degree in computer science helps securing a job

Help desk technician salary

The average salary of a help desk technician is $45,000 per annum.

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