Vehicle Service Attendant Job Description

August 1, 20120 Comments

Vehicle Service Attendant Job Profile and Description

The job of a Vehicle Service Attendant involves working at an automobile repair or service facility. They actually tide over in between the customers and the establishment. Their role is really important as it helps identifying consumer fulfillment as well as building good business image for the center. They undergo on-the job training before they actually start working to know all the routine business functions of the center.

Duties and Responsibilities

  • Interacting with customers and handling their problems
  • Examining their vehicles, advising proper resolutions as well as offering recommendations pertaining to the repair works.
  • Making estimation of the time and repair costs.
  • Attending all customer concerns and complaints.
  • Forwarding feedback, suggestions and complaints of customers to the manager.
  • Assisting in the billing and invoicing duties
  • Answering telephone calls of clients and addressing their queries.
  • Sustaining the firm’s policies and reputation while interacting with the customers.
  • Guiding patrons with new systems and deals of the establishment.
  • Investigating the market techniques of rivals and also planning to upgrade the services and make necessary changes.

Skills and Specifications

  • Excellent written as and spoken communication skills.
  • Be able to interact effectively with customers.
  • Good understanding of vehicle parts and the repair processes.

Education and Qualifications

  • A High School diploma or a GED equivalent qualification
  • Bachelor’s degree or an associate’s degree in customer relationship management or any other related field
  • Work experience of 2 – 3 years in customer service field.

Download Vehicle Service Attendant Job Description in Word Format

Filed in: Technician Job Description
Tagged with:

Leave a Reply

Back to Top